Leveringspolitik

Shipping

Processing of the order will take between 2-3 working days upon receipt of the order. Delivery times would depend on the final destination via a third-party logistics. A tracking code will be sent to you via email. Any damages or loss incurred after handing over the order to the third-party logistics relieves the company of any liabilities. About Flavors, however, will try its best to help with communication with the third-party logistics to resolve the matter.

Returned shipments

All shipments are fully insured and shall be delivered to the delivery address specified by the customer at the time of purchase. In the event that a shipment is held at a local depot or collection point, it shall be the responsibility of the customer to arrange for timely collection. Should a shipment be returned to us due to non-collection, failed delivery, or in the absence of any prior written instructions or communication from the customer, no refund or reimbursement shall be issued.

Return, Reshipping & Refund Policy

We aim to ensure that every order reaches our customers correctly and safely. If an order needs to be resent because of an addressing, delivery, or shipping issue, the cost of reshipping will depend on which party was responsible for the error.

Seller Error

If the product was shipped to an incorrect address due to an error on our part, the customer will not be charged any additional shipping or reshipping fees. A replacement shipment will be sent at no additional cost to the customer.

Incorrect Address Provided by the Customer

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address was provided by the customer and the shipment must be sent again, the customer will be responsible for the new shipping costs associated with resending the order.

Courier or Third-Party Error

If the delivery problem was caused by the courier or another third party and was not the fault of the customer, the customer will not be charged for reshipping.

We will open an investigation with the relevant courier or third-party delivery provider while simultaneously arranging for the order to be resent. The customer will not be required to wait for the investigation to be completed before the replacement shipment is dispatched, provided that the circumstances reasonably indicate a courier or third-party delivery issue.

Lost Packages

If a shipment is reported as lost, the customer may be required to complete and sign a Declaration of Lost Shipment confirming that the package was not received.

Once the required declaration has been received and the applicable conditions have been verified, we will proceed with the appropriate replacement or other remedy in accordance with this policy.

Reshipping Costs

As a general principle, reshipping costs will be borne by the party responsible for the error:

  • If the error is ours, we cover the cost.

  • If the customer supplied an incorrect address, the customer covers the new shipping cost.

  • If the error is attributable to the courier or another third party, the customer will not be charged for reshipping.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

Shipping Costs in € (Euros) (updated August 17, 2026) 

  • Austria                15,07
  • Belgium             10,37
  • Bulgaria             19,12
  • Croatia               20,92
  • Cyprus                29,42
  • Czech                  17,12
  • Denmark           17,07
  • Estonia              26,82
  • Finland               25,92
  • France                 14,22
  • Germany           9,7
  • Greece                28,37
  • Hungary            18,42
  • Ireland                24,07
  • Italy                      16,67
  • Latvia                  26,82
  • Lichtenstein    35,65
  • Lithuania          26,82
  • Luxembourg   13,32
  • Malta                   31,97
  • Moldova            35,65
  • Monaco             14,22
  • Montenegro    35,65
  • Netherlands    8,97
  • Norway               25,9
  • Poland                12,62
  • Portugal             17,47
  • Romania           18,17
  • Slovakia            20,82
  • Slovenia            16,47
  • Spain                   14,42
  • Sweden              20,12
  • Switzerland     21,65
  • United Kingdom           21,65
  • Vatican               35,65

Urgent Shipping

For urgent orders, we can arrange expedited shipping via FedEx. Please note that this service is subject to higher shipping fees than our standard delivery options.

We will coordinate with you directly to determine your preferred delivery schedule and provide the applicable shipping costs.

As expedited FedEx shipping is not currently available as a standard option on our webshop, please contact us at contact@aboutflavors.com to arrange this service.

Order Pick-Up Schedule & Appointment Policy

Order pick-ups are available by appointment only and must be scheduled in advance.

Pick-Up Location

About Flavors
Frankweg 43D
2153 PD Nieuw-Vennep
The Netherlands

Pick-Up Days & Hours

Pick-up appointments are available only on:

Mondays and Wednesdays
13:00–16:00

Pick-up is not available on holidays. All appointments are subject to availability.

Appointment Duration

Each pick-up appointment is allotted a 15-minute time slot. Please arrive on time to help us keep all scheduled pick-ups running smoothly.

Late Arrivals

If you expect to be late, please notify us as soon as possible by email, text message, or phone at +31 6 81490430.

We can wait for a maximum of 20 minutes after your scheduled appointment time. If you arrive more than 20 minutes late, we may no longer be able to accommodate your pick-up, and you will need to schedule a new appointment.

No-Shows

If you do not arrive within the permitted time and have not made alternative arrangements with us, your appointment will be considered a no-show, and a new pick-up appointment must be scheduled before your order can be collected.

Thank you for your cooperation and for helping us keep our order pick-ups organized and on schedule.

Please place your orders first prior to booking your schedules here: https://calendly.com/taartini/aboutflavors