Palautuskäytäntö

Complaints & Returns

All complaints or returns can be addressed by sending an email to contact@aboutflavors.com within 24 hours upon arrival of your order. All possible remedies shall be taken into consideration within 30 days of purchase in order to arrive at a resolution. In case of an approved return, the costs accompanying the return shall be shouldered by the customer. However, there are items that cannot be returned:

• Items that are not in their original condition and / or packaging.
• Items that have been used

Returned Shipments by Failure

All shipments are fully insured and shall be delivered to the delivery address specified by the customer at the time of purchase. In the event that a shipment is held at a local depot or collection point, it shall be the responsibility of the customer to arrange for timely collection. Should a shipment be returned to us due to non-collection, failed delivery, or in the absence of any prior written instructions or communication from the customer, no refund or reimbursement shall be issued.

We aim to ensure that every order reaches our customers correctly and safely. If an order needs to be resent because of an addressing, delivery, or shipping issue, the cost of reshipping will depend on which party was responsible for the error.

Seller Error

If the product was shipped to an incorrect address due to an error on our part, the customer will not be charged any additional shipping or reshipping fees. A replacement shipment will be sent at no additional cost to the customer.

Incorrect Address Provided by the Customer

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address was provided by the customer and the shipment must be sent again, the customer will be responsible for the new shipping costs associated with resending the order.

Courier or Third-Party Error

If the delivery problem was caused by the courier or another third party and was not the fault of the customer, the customer will not be charged for reshipping.

We will open an investigation with the relevant courier or third-party delivery provider while simultaneously arranging for the order to be resent. The customer will not be required to wait for the investigation to be completed before the replacement shipment is dispatched, provided that the circumstances reasonably indicate a courier or third-party delivery issue.

Lost Packages

If a shipment is reported as lost, the customer may be required to complete and sign a Declaration of Lost Shipment confirming that the package was not received.

Once the required declaration has been received and the applicable conditions have been verified, we will proceed with the appropriate replacement or other remedy in accordance with this policy.

Reshipping Costs

As a general principle, reshipping costs will be borne by the party responsible for the error:

• If the error is ours, we cover the cost.

• If the customer supplied an incorrect address, the customer covers the new shipping cost.

• If the error is attributable to the courier or another third party, the customer will not be charged for reshipping.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.